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Privacy Policy

Last updated: March 2025

1. Overview

Persuaid ("we," "our," or "us") provides an AI-powered sales copilot that helps reps during live calls. This policy describes how we collect, use, store, and protect your information when you use our website, app, and services.

2. Information we collect

We collect information necessary to deliver and improve our service:

  • Account data: name, email, company, and login credentials.
  • Call and conversation data: audio processed for real-time transcription and AI suggestions during calls you choose to use with Persuaid.
  • Product knowledge and notes: content you add (playbooks, notes, scripts) that you connect to the AI.
  • Usage data: how you use the product (features, sessions) to improve our service and security.

3. How we use your information

We use your information to:

  • Provide real-time transcription and AI suggestions during your sales calls.
  • Train and operate our models in line with your settings and our Data Processing Agreement.
  • Improve our product, support, and security.
  • Send service-related and product updates (you can opt out of marketing).
  • Comply with legal obligations and enforce our terms.

4. Data sharing and subprocessors

We do not sell your personal data. We share data only with subprocessors that help us run the service (e.g. hosting, transcription, AI). Our Subprocessors page lists these providers. We also share data when required by law or to protect our rights and safety.

5. Data retention and deletion

We retain your data for as long as your account is active and as needed to provide the service. You can request deletion of your account and associated data; we will process such requests in line with our Terms of Service and applicable law.

6. Security and your rights

We use industry-standard measures to protect your data. Depending on where you live, you may have rights to access, correct, export, or delete your data, or to object to or restrict certain processing. Contact us at the address below to exercise these rights.

For questions about this policy or our practices, contact us at persuaidapp@gmail.com.